Shipping & Returns

Shipping prices, available methods, and any free-shipping threshold are shown at checkout.

Processing

Orders normally leave within a few business days. If an item has a different processing time, that timing will be stated on its product page.

Delivery and tracking

Available delivery methods and estimates are shown at checkout. When tracking is available, it is sent to the email address used for the order.

Problems with an order

If an item arrives damaged or the wrong item was sent, email troutmade@gmail.com within 30 days. Include the order number and clear photographs so the issue can be reviewed.

Returns

A return has to be unused, in the condition it arrived, and in the original packaging, and it has to start within 30 days of the order. Contact us before sending anything back so we can confirm it and tell you where it goes. Sale items are not refunded. You pay the return shipping. The original shipping cost is refunded only when the order arrived damaged or we sent the wrong item.

Questions

Email troutmade@gmail.com or message @troutmade .